UAI History
For more than 15 years and with more than 150 clients we have learned how to provide real solutions that are secure, scalable and customized to industries', agencies' and corporations' workflow and resource management needs. Core to our belief is our focus on solutions that have tangible evidence of providing our clients value. Secondarily we aim to provide a cost-effective means by which our clients can minimize costs and expand their efficient use of technology tools.
To serve citizens effectively and efficiently, any local, state, federal or tribal government requires exchange of necessary information from administrators to police, fire, EMS, EMA, correction officers and other agencies. In addition, harbors and airports, power plants, public health entities, and private enterprises such as banks and hotels must exchange information to improve daily operations. UAI's 1-Link™ modules answer the demand of each for emergency operations center (EOC), incident command and control (ICC), digital visualization, first responders and other mobile workforces, mass alerting, offender tracking, management reporting, and executive dashboards.
 is the most comprehensive tool available to link all governmental entities, and ultimately the citizens they serve and protect.
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Timeline
| 1994 | Founded by S.K. Chauhan to provide advanced technology solutions
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| 1998 | Developed UtilityCenter™ Operations Management solutions for electric companies. First to develop GIS-based integrated utility field work order management and outage management solution using ESRI mapping and AT&T interactive voice response (IVR) platform. Implemented solution in six utility power companies in six southeast United States.
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| 1999/2002 | Awarded contracts with 45 utility clients in 18 States nationwide
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| 2003 | Expanded Utilities Operations Management solution to water and gas companies and added 26 utility clients with fully integrated electric, water and gas solutions growing the total client base to 77.
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| 2004 | Expanded to 1-Link™ to provide total city management solution including utilities, police, fire, EMA, EMS with total client base of 86.
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| 2005 | Expanded 1-Link™ to provide total integration solution for local, State and Federal government; Federal Government Solution managing 50 states, 4 HOCs and Washington DC integrated e-Gov solution for US Department of Housing and Urban Development (HUD). Increased total client base to 96.
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| 2006 | Expanded 1-Link™ as UAI’s single largest installation in entire State of Puerto Rico (English/ Spanish Language) integrated the following: DHS: EOC; EMA: 11 regional and 78 local offices; State Police: 13 Zones; Fire: 13 regional offices; City: 52 mayors, police and EMS. Expanded total customer base to 100 clients.
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| 2007 | Sold utility division UtilityCenter™ technology to Trimble Navigation, Ltd. Expanded total customer base to over 115 clients.
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| 2008/2010 | Expanded 1-Link™ solution to Public Health serving over 3.5 million citizens in the Commonwealth of Puerto Rico. Expanded total customer base to over 150 clients.
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| 2011 | Launched Digheon Healthcare™ to offer cloud-based software to automate physician's practices, create a patient portal, and meet the needs of payers and public health systems.
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